Delivery and right of withdrawal

Delivery of your package

For products in stock, packages are shipped within 2 business days after payment reception. They are shipped with a tracking number which will be sent by email and signed for upon receipt.

In case of products out of stock or for customized products, a further period of two months will be needed. In all cases, we are committed to deliver before Christmas !

Shipping charges include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot combine two orders placed separately, and shipping fees will apply to each of them.

Logistics and preparation of the packages are entrusted to FMS adapted enterprise:

Created in late 2007, FaCylities Multi Services (referred to as FMS) is an Adapted Enterprise & Partner Solidarity logistics, IT and EPI businesses and communities. FMS has set up a promotional system social inclusion of people with disabilities through sustainable employment.


Removing your package at the FMS office

It is in FMS office, located in ST-Geours de Maremne, in Landes (40), where you can pick up your package within two business days after receipt of payment.


Returning your package

In case you would wish to use your right of withdrawal, all the information (address and repayment terms) needed to return the product will be provided upon receipt of the withdrawal form.

According to the law, you can withdrawal  in the terms of sale.

But we would be sorry ... and amazed!